Terms & Conditions
How quotes, inspections, work and payment work when you use Moldies. Please read these terms before you book.
1. Who we are
Moldies.cy inspects, treats and removes mould and damp in homes and businesses across Cyprus. The inspections and work are carried out by our own team. By sending a quote request or booking a visit you agree to these terms.
2. Prices on the site are starting prices
Every price on the site is a starting price (for example “inspection from €75”). The price for your job depends on the area affected, the surfaces, the cause and access, and we confirm it with you before any work begins. Nothing is charged for work you have not agreed to.
3. Photo quotes
Photo quotes are free. A quote based on photos is our best assessment of what we can see. If a visit shows the problem is different from what the photos suggested, we tell you and agree any change in price with you before continuing.
4. Inspections
A standard inspection includes wall moisture readings, an on-site inspection and a written report with a quote. Air testing, thermal imaging and laboratory testing are optional add-ons with their own starting prices, shown on the pricing page. Laboratory samples are analysed by a certified local laboratory, and results usually take about 10 days. If you go ahead with the work we quote, the inspection fee is deducted from it.
5. Visits and the work
We agree the scope, the price and the date with you before starting. Please give us safe access to the affected areas and tell us about anything that could affect the work, such as known leaks, recent repairs or vulnerable people in the home. If we find something unexpected during the work, we stop and agree the next step with you.
6. Payment
Payment is by cash or card on site, when the work agreed for that visit is done. We do not take payment through the website.
7. Health information
Our guides are general information about mould and damp in buildings. They are not medical advice. If you or anyone in your home has symptoms, speak to a doctor.
8. Liability
We carry out our work with reasonable care and skill. Nothing in these terms limits your rights as a consumer under Cyprus and EU law. To the extent the law allows, we are not responsible for problems caused by moisture sources outside the agreed scope of work, or for losses that could not reasonably have been foreseen.
9. Your data
What we collect when you send a quote request or contact us, and how we use it, is explained in our Privacy Policy.
10. Changes to these terms
We may update these terms from time to time. The “Last updated” date above shows the latest version. The terms in force when you agree a job are the ones that apply to it.
11. Contact
Questions about these terms? Call or WhatsApp us on +357 99 759144.