1. Who we are

Moldies.cy inspects, treats and removes mould and damp in homes and businesses across Cyprus. Our own team does the work. See our Terms & Conditions for how quotes, visits and payment work.

2. What we collect

Contact details — your phone number (required for a quote), and your name and email if you give them.
About the job — your town, the service you need, the type of property, the rooms affected, how long it has been there, your description and the answers to the self-check if you used it.
Photos and videos — anything you attach to a quote request.
Calls and WhatsApp messages — when you contact us directly, we see your number and what you send us.
Usage data — anonymous, aggregated statistics about which pages are visited and which buttons are used (for example opening the quote form). These statistics do not identify you.

3. How we use it

To reply to your request with a price, and to call or message you about it.
To arrange and carry out inspections and work, and to keep a record of the job.
To understand which pages and features are useful so we can improve the site.

4. Where it is stored and who processes it

We use a small number of service providers to run the site. They process data on our behalf and only for these purposes:

Vercel hosts the site, stores the photos and videos you upload and provides the anonymous usage statistics.
Resend delivers your quote request to our team by email.

Uploaded photos and videos are stored at long, randomly generated web addresses that are not linked from anywhere. We do not sell your data or share it with anyone else, unless the law requires us to.

5. Cookies and your browser

The site does not set advertising or tracking cookies, and the usage statistics work without cookies. While you fill in the quote form, your answers are kept in your browser’s session storage so they are not lost if you close the form; they are cleared when you send the request or close the browser tab.

6. How long we keep it

We keep quote requests, photos and job records for as long as we need them to handle your enquiry and any work we do, and for a reasonable period afterwards to deal with questions about that work. You can ask us to delete them sooner.

7. Your rights

You can ask to see the personal data we hold about you, to correct it, to delete it, or to object to how we use it. You also have the right to complain to the Commissioner for Personal Data Protection in Cyprus.

8. Security

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure.

9. Changes to this policy

We may update this policy when the site or our providers change. The “Last updated” date above shows the latest version.

10. Contact

For anything about your data, call or WhatsApp us on +357 99 759144.

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